Cancellation & refund policy

We value our customers and aim to provide the best possible experience. Please read our cancellation and refund policy carefully before making a purchase or booking.

1. Cancellations

  • You may request a cancellation by contacting us at [your support email] or through your account dashboard.

  • Cancellation requests will be processed during our business hours ([insert hours and timezone]).

  • If your order/service has not yet been processed, shipped, or activated, you may be eligible for a full refund.

  • Once the order/service has been processed, shipped, or activated, cancellations may not be possible.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Digital Products/Services: Refund requests must be made within 3 days of purchase, provided the product/service has not been used, downloaded, or accessed extensively.

  • Subscription Services: Refunds for subscriptions will be prorated based on usage, unless otherwise stated in promotional terms.

  • Refunds are not available for:

    • Products/services marked as non-refundable

    • Gift cards or promotional vouchers

    • Services already rendered or consumed

3. How to Request a Refund

To request a refund:

  1. Email us at support@hereits.com with your order number, reason for the request, and any supporting details.

  2. Our team will review your request and respond within [10 business days].

  3. If approved, refunds will be processed to your original payment method within [30 business days].

4. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank or payment account again.

  • Contact your payment provider; some providers take longer to post the refund.

  • If you’ve done all of this and still have not received your refund, please contact us at support@hereits.com

5. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The latest version will always be available on our website/app.

Contact Us
If you have any questions, please contact us at:
📧 support@hereits.com

Home Stores Search Login