Privacy Policy

Effective Date: [Insert Date]
Website: http://www.hereits.com
Owned & Operated By: [Your Company Name], India

1. Introduction

hereits.com ("Website", "we", "us", or "our") is committed to protecting your privacy and maintaining transparency about how your personal information is collected, used, and shared when you access our appointment booking and token management platform.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

Full name
Email address
Mobile number
Gender (optional)
Date of birth (optional)
Government ID (only where necessary, e.g. for medical/legal appointments)

b. Booking Information

Appointment and token details (date, time, service provider)
Transaction records (if applicable)

c. Device and Usage Data

IP address
Browser type
Device identifiers
Cookies and usage data for analytics

3. Use of Your Information

We use your information for the following purposes:

To create and manage your account
To process and manage appointments or tokens
To send confirmation, reminders, and updates
To respond to queries or support requests
To analyze usage for improving our services
To ensure security and legal compliance

We do not sell your personal data to third parties.

4. Data Sharing and Disclosure

We may share your data:

With service providers strictly for appointment and token fulfillment
With payment gateways (if applicable) for transaction processing
When legally required by courts, government authorities, or law enforcement

All third parties are bound by confidentiality and security obligations.

5. Data Security

We follow industry-standard practices including:

SSL encryption
Role-based access control
Secure data storage
Regular audits and updates

As per the IT Rules, 2011, we ensure reasonable security practices to protect against loss, misuse, or unauthorized access.

6. Cookies and Tracking

We use cookies for:

Session management
Preferences saving
Analytics (via tools like Google Analytics)

You may disable cookies via browser settings, but it may limit some features.

7. Your Rights

Under Indian law, you have the right to:

Review and correct your personal information
Withdraw consent (with effect from that point forward)
Request deletion of your account
Contact our Grievance Officer for complaints or clarifications

To exercise these rights, email us at privacy@hereits.com

8. Children’s Privacy

Our services are not intended for children under 18 unless supervised by a parent/guardian. We do not knowingly collect data from minors.

9. Data Retention

We retain personal data:

As long as your account is active
For legal, regulatory, and operational requirements

After deactivation, we may retain anonymized data for analytics.

10. Grievance Officer (As per Rule 5(9) of IT Rules)

Name: Hardik
Email: grievance@hereits.com
Response Time: Within 15 business days

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or website banners.

12. Contact Us

For questions or concerns about your privacy, contact us:
📧 privacy@hereits.com